Help Center

We are an online shop, with no physical store location. Our offices are located in both United States and Australia.

We offer free shipping WORLDWIDE on all orders over $50. The shipping cost for any local (U.S.) orders under $50 is a flat rate of $4.50.

For international orders, a flat fee of $10 will be applicable for any orders under $50.

Please allow 1-4 business days for processing your order. 

Our average standard shipping times are between 1-14 days (U.S. orders) but may take a little longer due to COVID-19 shipping delays. We appreciate your patience during this difficult time!

International shipping times:

• Canada Standard Shipping – 13-20 business days

  International Standard Shipping – 20-35 business days

Your tracking number will be sent to your email address 3-5 days after your order has been shipped. If you do not receive a tracking number within 7 days, please don’t hesitate to contact us at support@mountainoaksupplies.com, we’re always happy to help! If you already have your tracking number, click here.

We sure do! We deliver to over 200 countries worldwide. Please refer to our shipping policy for more information on shipping costs and times.